How big is the shipping industry?
A $700 billion industry is projected to grow to $1.3 trillion by 2020
In the United States alone, the $700 billion shipping industry is expected to be valued at $1.3 trillion by 2023. Demand for shipping continues to grow as global trade grows. InXpress has found our niche by teaming with DHL and other carriers to offer big discounts to small and mid-sized businesses through the power of bundling, as well as high touch customer service.
Shippers like us because we bundle customers and bring them significant revenue while assisting with customer relationships. Customers like us because we are both a price leader and a service leader. Usually price leaders, like discount chains, offer little customer assistance and individual attention. We actually increase the amount of customer service clients receive in the shipping process at the same time we save them money. That’s why we continually exceed customer expectations, driving recurring revenue.
InXpress provides one-on-one customer service, putting a face on shipping for clients who don’t know how to ship or import their goods and are too small to afford an in-house logistics team. We provide personal, local service. Our franchisees never touch the packages, the carriers handle the actual shipping; we simply connect entrepreneurs to the right shipping options and provide deep discounts, which helps them grow their businesses — even as we grow our own.
Why InXpress is important in the marketplace
Because we deliver lower prices and stronger customer service, customers generally stick with us for a long time. What does that mean to franchisees? High customer retention and residual income.
“I love the residual income,” says franchisee Manav Gupta of Princeton, New Jersey. “Whatever I get today may pay me years and years and years into the future. I also love the business we’re in, in terms of shipping. You can’t get away from it.
“It’s not like technology or software, which is constantly changing. In the next hundred years people are still going to be shipping. More and more small businesses are opening their doors internationally, and that’s where we focus our attention.”