Training and Support
Our Executive Leadership team learned the business in the trenches
InXpress’ leadership team is comprised of executives who have owned their own InXpress franchises and know what it takes to build the business from the ground up. You will receive training and coaching from executives who have developed training and franchise support programs based on their own experience as franchisees.
We help franchisees understand how to build up their customer bases, from business development to networking and data mining. We employ full-time FSMs (Franchise Support Managers) who act as the first line of defense when franchisees have a simple question that needs to be answered, such as how to apply for an account number. When it comes to more complex questions about strategy and maximizing performance, you can call on your experienced business coach.
There are regular training calls and contact with our CEO Dustin Hansen. You can expect regional training meetings and our big national sales meeting every year for both franchisees and their sales reps. We do everything to remove potential obstacles from your pathway to success. We have cultivated a corporate culture of mutual respect and teamwork.
“You’re in business for yourself, not by yourself,” says Paul Knott, Sr. Vice President of Franchisee Coaching.
From the time you sign your franchise agreement, our goal is to coach you to success. What does that look like? You can expect field visits where your coach goes with you on calls for your first week. You can look forward to a year of solid weekly communication, key performance indicator analysis, meaningful interaction with our leadership as well as other franchisees, and regular coaching sessions. We’ll walk you through the process of getting a customer and activating a shipment, which is key to building up your residual income.
Chicago franchisee Alexandra Lesser says she finds the leadership team not only willing to listen to feedback, but to apply some of the suggestions. “I’ve always been so impressed by their incredible commitment to always wanting to do what they can to not just grow the brand but help each one of us be more successful,” she says.
“They involve us in some of the decisions and allow us to contribute to the franchise as a whole,” Alexandra says. “The coaching function and the relationship you build with your individual coach — knowing I can call and they will help me pull through a challenge — is invaluable. It’s a very personal business, and you feel like a family.”
Kyle Catalfamo, a Los Angeles-area franchisee, finds the invoicing support to be among the most valuable tools he can count on from InXpress headquarters.
“That’s something we do not have to do, which is amazing as a business owner to not have to worry about payables,” Kyle says. “If we didn’t have that, we’d have to hire an accounting department just to handle it. The support we get from headquarters is just phenomenal.”