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Meet the leadership team

Executives on the InXpress leadership team understand the franchise models because they’re franchisees, too

Dustin Hansen, CEO InXpress Americas

Dustin joined the InXpress team as a young ambitious entrepreneur, opening the first stateside franchise in Atlanta in 2006. Under Dustin’s leadership, his franchise generated more than $1 million in revenue in its first full year. Dustin has also led the growth at InXpress Americas, taking the company from $2 million in 2009 to nearly $115 million in 2015. He was named InXpress Americas Executive Vice President in 2009, CEO in 2012 and CEO of InXpress Americas in 2014. Dustin was presented with the prestigious Acquisition International CEO of the Year Award in January 2016.

Rich Paongo, CFO/Vice President of Finance

As the former Controller of AlphaGraphics Inc. a 260 unit franchise operation in the print and marketing industry, Rich has an excellent background in franchising and the financial acumen to support our Network and the global operation of InXpress. Before his term at AlphaGraphics, Rich worked at Certiport,, and PWC. Rich is a graduate of Brigham Young University. At 6’-5” and 250 solid Polynesian pounds, he is an avid rugby player and sports enthusiast. You definitely want him on your team. Rich, his wife, Tilila, and daughter, Leila, live in Lehi and are active in both church and community service.

Paul Knott, Chief Operating Officer

Paul is the Chief Operating Officer and oversees all franchisees and franchise coaches within the U.S. Paul is responsible for customer satisfaction, franchisee satisfaction and market growth. Paul has been with the company since 2014 and brought with him over 20 years of sales management, training and operations experience to the InXpress Team from two Fortune 500 companies. Paul brings a fresh perspective to his role as he has worked in sales and operations both in and out of the transportation industry. He holds a BS in Mathematics from the University of Utah.