The InXpress Story

How did InXpress get started? See a Need, Fill a Need.

InXpress started in 1999 in the United Kingdom by offering shipping discounts to the overlooked market of small to medium-sized businesses. As globalization took off in the 1990s, and these businesses needed affordable import and export services, but their shipping volume was simply too small to merit the kind of discounts and services handed out to larger corporate customers.

Our founders figured out how to combine the power of bundling to win discounts and provided one-on-one customer service that the big shippers could not provide. The solution was a win for customers, our carrier partners and for franchisees. We amped up business revenues for shippers by tapping into a largely ignored market, and we created a means for eager entrepreneurs to earn income and achieve their financial goals by bringing much-needed services and discounts to their local business community.

InXpress Franchising Abroad and in the United States

In 2006, Dustin Hansen opened the first North America franchise in Atlanta, GA, NS InXpress joined forces with global shipping leader DHL. He sold the franchise in 2017, and continued as CEO for many years, sharing his keen insights with franchisees. Much of our leadership team have owned and operated the same model franchisees operate today.

InXpress gained market entrance to Australia and New Zealand in 2009. The following year InXpress began doing business in India, Thailand, Indonesia and Singapore, which are some of the world’s top export markets. In the ensuing years, we gained entrance to Korea, Vietnam, France, Canada, Hong Kong and Germany. Since then, we’ve grown to more than 80 franchises in the U.S. and 450+ worldwide.

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InXpress – An Expanding Brand

As technology makes shipping and communications ever more efficient, the need for global reach continues to grow. The over $900 billion U.S. shipping freight industry is projected to grow to $2 trillion by 2023. InXpress plans to grow along with it, continuously negotiating better rates that franchisees can pass along to their customers.

InXpress Executive Leaders Share Their Insights

“What makes InXpress a great business is you can scale,” says Brand Ambassador Ken Brockbank, who also owns the Irvine, California, franchise. “You can work from anywhere and manage a small team. You can hire a sales producer or someone who services the customers you onboard. That kind of business model gives you scale, flexibility and independence.”

“There’s massive opportunity in the shipping world,” says CEO Paul Knott, “and as we look at where we are, we’re only a shadow of what we will become. We’re excited about our growth opportunities, hoping to welcome a couple of hundred more franchise partners, add more services and identify other types of businesses that are in need of our services. Our future is undoubtedly a bright one; the sky’s the limit.”

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